Blake is adjunct faculty at the Rutgers executive education MBA program, contributes to Forbes, the Harvard Business Review and Hemispheres Magazine and is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon and many more and has a wealth of knowledge on the future of commerce and customer relations/experiences, something not often enough talked about. You can find out more about Blake atblakemichellemorgan.com.
In our wide-ranging conversation, we cover many things, including:
How customer service can make or break companies
Why augmented reality and virtual reality are such exciting technologies for Blake
What to look out for when building a business
The future of e-commerce and competing with Amazon
How the future of work is changing faster than we can react
The scary reality of data, privacy, and personalization
Why AI will be such a transformational tool for customer service
What Blake thinks about startups and Silicon Valley
Why business will look very different in the future
The issues and advantages of robots in our homes
How AI evolves into love and relationships
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